The Booking:

Your contract is with REV-MATE Services Pvt. Ltd. A contract exists between us when we have confirmed you on our tour of your choice and we have received your confirmation through email, messages, whatsapp and deposits. We can only accept booking confirmation through email, messages, whatsapp and deposits as this confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.

Deposit

Upon confirmation of your  booking a deposit of 50% of the tour cost per person, be paid to the company.

Payments:

For the services contracted, 50% advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid at least 45 days prior to your date of departure from your country. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like, package, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance

Cancellation and Refund Policy:
All cancellations must be made in writing to us at least 45 days prior to the date of arrival of the client. We levy the following cancellation charges.

Cancellation charges will be levied for bookings cancelled after confirmations are done.
· If cancellation are made 45 days before the date of travel then 15.0% of total tour cost will be charged as cancellation fees
· If cancellation are made 30 days to 45 days before the date of travel then 30.0% of total tour cost will be charged as cancellation fees
· If cancellation are made 20 days to 30 days before the date of travel then 50.0% of total tour cost will be charged as cancellation fees
· If cancellation are made 0 days to 20 days before the date of travel then 100.0% of total tour cost will be charged as cancellation fees

All hotel reservation require reconfirmation by the agent / customer atleast a one week prior to the date of check in failing which hotels reserve the right to levy atleast one night retention which is payable by the customer making reservation through us. REV-MATE SERVICES PRIVATE LIMITED do not take any responsibility to make any refund on deposit to the clients until the same has been received by us from the hotel/s. The Hotel / Resort will only be confirmed after receipt in our bank of minimum amount as specified in the invoice which covers all cancellation liability of REV-MATE Services Private Liited for but not limited to Hotels, transfers, coaches, restaurants, sightseeing, guides etc. This is over & above the non- refundable booking amount. If payment of the tour is through Credit Card charge then the contract is irrevocable. If there is any complaint regarding services it should be communicated to REV-MATE SERVICES PRIVATE LIMITED while the tour is still on. Refund, if any, will be made in Indian Rupees only in India before the departure at the end of the tour, as per the conversion rate prevailing at the time of refund. Airline seats and hotel rooms are subject to availability at the time of booking. In case of any Visa denial or any delay in Visa process we shall not be responsible for any loss due to the same and no refund will be applicable. Visa approval and process duration is as per consulate / embassy discretion. We cannot guarantee if visa shall be granted and duration to process the same.  In case of any legal dispute the Jurisdiction will be Gurgaon City, India.

Refunds for any changes services or shortening of tour due to genuine reason ,We will raise a request to our concern suppliers  depending their policy the refund  will be executed within 30 days of your returning to your home City / Country. Refund requests for curtailed stays cannot be processed unless provided with documentary evidence from hotel / the service provider. All refund requests are subject to obtaining a refund approval from the hotel / the service provider and no refund can be given without this approval. For packages, no refunds can be processed for partially utilized services and no-Shows. In the event of no show Company reserves the right to release the complete booking and levy 100% cancellation charges.

Liability:

The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.

• Where there has been no fault on the part of the company, supplier or agents.
• Where the failures in performance of the contract are attributable to the customer.
• Where the failures are attributable to a third party not connected with the provision of the holiday and is unforeseeable or unavoidable.
• Where the failures are due to unusual and unforeseeable circumstances beyond your control.
• Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.

We do take all reasonable steps in ensuring that the organization maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.

Complaints

We do our best to give passengers travelling on any of our holidays, an enjoyable and trouble free vacation but occasionally plans go wrong. Should you have any complaint, please inform your tour manager (at the same time), who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint. Any disputes between clients and REV-MATE Services Private Limited. Shall be governed by Jurisdiction on India.

Passports & Visas

To travel to India from overseas countries except for the citizen of Nepal & Bhutan, one needs a 06 months valid passport and a valid Visa. And processing of Passport and Visa are not included in the tour cost. In case of any Visa denial or any delay in Visa process we shall not be responsible for any loss due to the same and no refund will be applicable. Visa approval and process duration is as per consulate / embassy discretion. We cannot guarantee if visa shall be granted and duration to process the same

Early Check-in / Late Check -out

Please note that standard check-in / Checkout time in most hotels is 1200 Hrs. (IST). Therefore cost of early check-in or Late check-out is not included in the tour cost. We can always make a request for early check-in or late checkout if required but we do not guarantee that, that entirely depend upon the policy of the hotel, time of the year and availability of the room.

Extra Uses of our Vehicle

Please note that cost of the vehicle (car / coaches with the driver) does not include extra usage of vehicle like after transfer or after sightseeing until or unless it is mentioned in the itinerary.

Rights to amend the itinerary if required

Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers.

Surcharge

The Price of your travel arrangement is subject to surcharges in case of sudden hike in fuel prices, schedule airfare and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%, amount exceeding over 2% will be surcharged.

Our Liability

REV-MATE Services Pvt Ltd accepts the liability for those arrangements for your holiday, which are wholly within our control and therefore, accept liability to clients for the negligence of our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability.

The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him or her for: Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and / or damage or theft howsoever caused;

Any act, omission, default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him howsoever caused. REV-MATE Services Private Ltd are unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and sea ports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond our control.